Customer Service

Office Hours:  Monday – Friday, 9:00 am – 6:00 pm

Hong Kong (Singapore, Hong Kong)

Orders received after 1:00 pm local time will be processed the next business day.

  • We will need 1-2 business days for fulfilment of non-embroidery order requests (subject to stock availability).
  • We will need 5-7 business days for fulfilment of embroidery order requests (subject to stock availability).

The above fulfilment times do not include transit time. Please add additional time for shipping. All orders, unless specified, will ship out via DHL, TNT, FedEx or local courier and can take up to 2 additional business days to receive after fulfilment.

  • No minimum order quantity, except where specified.
  • Approved returns will incur freight charges back to the distribution centre.

Special Orders

  • We can embroider your preferred logo on your garment.  Simply you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colours (if applicable), to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will retain your logo JPEG and related information in our database for easy future orders.
  • Please note that a one-time digitizing setup will be levied.
  • Customer will receive their digital sample embroidery for your approval prior to embroidering your garment.
  • Prices for embroidery varies with size, lines and stitch count.  Please contact us for assistance.
  • Please allow 5-7 business days, plus shipping time, for delivery on all embroidered and special orders.
  • Embroidered/special orders are non-returnable.

Sizing

  • Click here for sizing chart.
  • To get the best fit, stand straight and relax.
  • Chest: Measure from the fullest part of the chest/bust with your arms down.
  • Waist: Measure around your natural waistline above the hips.
  • Hips: Measure around the fullest part of the hips.
  • Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.
  • We recommend a slightly larger size larger than your body measurements to provide for comfortable movement.
  • If you have any questions about sizing, please call the Customer Service at (852) 3709 9818

Pricing

All prices subject to change without notice.

Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor’s display of any color will be accurate.

Limitation of Liability

MELATI UNIFORM LTD MAKES NO REPRESENTATION OR WARRANTIES EXPRESS OR IMPLIED, TO CUSTOMERS CONCERNING ITEMS PURCHASED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE TOTAL VALUE OF ANY LIABILITY OF MELATI UNIFORM LTD IN ANY CAUSE OF ACTION SHALL BE STRICTLY LIMITED TO THE AGGREGATE DOLLAR AMOUNT PAID BY THE CUSTOMER TO MELATI UNIFORM LTD. FOR THE PURCHASE UNDER THIS INVOICE. IN NO EVENT SHALL MELATI UNIFORM LTD BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES CONCERNING THE ITEMS PURCHASED.

Jurisdiction & Law

Any legal action concerning a customer order or item shall be brought in courts located in HONG KONG and shall be governed by the laws of the Republic of HONG KONG.

Trademarks

Bon Uniform are registered trademark of MELATI UNIFORM LTD